Refund policy
Right of withdrawal
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.
When exercising your right of withdrawal:
You must announce that you regret it. The message must be sent to us contact@salmadetails.se. In your message, your name, your address, e-mail address, the order number and which goods the return applies to must be clearly stated.
Delivery for returns in SWEDEN is 49 SEK.
Delivery for returns OUTSIDE OF SWEDEN is 249 SEK.
You are responsible for the delivery and condition of the products upon return, the products should therefore be returned well packaged and in their original packaging.
From the refund amount, we reserve the right to deduct an amount corresponding to the reduction in value compared to the original value of the product in the case of a used or damaged product.
Right of withdrawal does not apply to discounted goods.
Claims and complaints
We inspect all products before they are handed over to you. Should the product still be damaged or wrongly shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the error free of charge.
You must always contact us for approval before returning a defective item.
The complaint must be sent immediately after the defect has been discovered.
How do you proceed with a complaint?
Any errors and defects must always be reported to contact@salmadetails.se, where you state your name, address, e-mail address, order number and a description of the error.
If we are unable to remedy the defect or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation.
We reserve the right to refuse a complaint if it turns out that the product is not faulty in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.